Shipping Policy (UK)

Thank you for choosing Lauvin.
We are committed to providing a seamless and transparent delivery experience for all UK orders. Below you will find an overview of our shipping approach, designed to offer clarity and peace of mind.

Complimentary UK Shipping

All orders placed within the United Kingdom are shipped free of charge. No minimum purchase is required to enjoy this service.

Order Handling & Dispatch

Once your order is placed, you will receive a confirmation email with the details of your purchase.
After your order has been prepared for shipment, a second email containing your tracking information will follow, allowing you to monitor your delivery at any time.

If you do not receive a confirmation message shortly after placing your order, please check your spam folder or contact us via info@bylauvin.com.

Delivery Expectations

Delivery time consists of a processing period and a transit period.
These timeframes may vary depending on courier availability, seasonal demand, and regional factors.

Lauvin works exclusively with trusted delivery partners to ensure your parcel arrives safely and efficiently.

Shipping Regions

Lauvin currently offers delivery throughout the United Kingdom.

Important Information

Holiday periods: Delivery times may be extended during national holidays or peak seasons due to increased courier volume.
Accuracy of details: Please ensure that all shipping information is entered correctly at checkout. Lauvin cannot be held responsible for delays or lost parcels resulting from incomplete or incorrect details.
Personalised items: Orders containing customised products may require additional handling time. If more information is needed, we will contact you directly.

Tracking Your Order

A tracking link will be emailed to you once your parcel has been dispatched.
If you have not received tracking information within a reasonable period, please reach out to us at info@lauvin.com.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, contact us with your order number and, where applicable, supporting photos.
We will promptly review the situation and provide a suitable resolution, which may include a replacement or a refund.

Customer Support

For all shipping-related enquiries, please contact us at:
info@bylauvin.com

Our team is always ready to assist you.