Privacy policy

Privacy Policy

Last Updated: November 13, 2025

This Privacy Policy describes how Lauvin (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit lauvin.com (the “Site”), use our services, make a purchase, or otherwise interact with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” refers to any user of the Services, whether you are a customer, website visitor, or any other individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make updates, we will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information about you from various sources, as described below. The information we collect depends on how you interact with us.

In addition to the specific uses described below, we may use your information to:
– Communicate with you
– Provide or improve our Services
– Comply with applicable laws
– Enforce our Terms of Service
– Protect our Services, our rights, and the rights of users or others

Personal Information We Collect

1. Information You Provide Directly

This includes:

  • Contact Information: Name, address, phone number, email address

  • Order Information: Billing address, shipping address, payment confirmation, phone number

  • Account Information: Username, password, security questions, and other authentication data

  • Customer Support Information: Any information shared when contacting us

You may choose not to provide certain information, but some features of the Services may not function without it.

2. Information Collected Automatically

We may automatically collect certain information about your use of the Services (“Usage Data”), including through cookies, pixels, and similar technologies. Usage Data may include:

  • Device information

  • Browser data

  • IP address

  • Network connection details

  • Interaction data (clicks, page views, session activity)

3. Information From Third Parties

We may also receive information from third parties, including:

  • Service providers, such as Shopify, which powers our online store

  • Payment processors, which collect financial information (credit/debit card details, billing address)

  • Advertising and analytics partners, through tracking technologies

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

  • Process payments

  • Fulfill and ship orders

  • Communicate updates about purchases, returns, and exchanges

  • Manage your account

  • Provide customer support

  • Facilitate returns and exchanges

Shopify may also process data to improve your shopping experience according to their Privacy Policy.

Marketing and Advertising

We may use your personal information to:

  • Send marketing emails, promotional messages, or advertisements

  • Personalize your browsing and shopping experience

  • Show you targeted ads across our Site and third-party platforms

You can opt out of marketing communications at any time.

Security and Fraud Prevention

We use your information to detect, investigate, and prevent fraudulent or malicious activity.

If you create an account, you are responsible for keeping your login credentials secure.

Communication and Service Improvement

We may use your information to improve our Services and to communicate with you about updates, support, and product improvements.

Cookies

We use cookies to:

  • Support and optimize your shopping experience

  • Remember your preferences

  • Conduct analytics

  • Deliver relevant advertising

You may disable cookies in your browser settings, but this may affect functionality.

For more about Shopify’s cookie usage, see: shopify.com/legal/cookies

How We Disclose Personal Information

We may disclose your information to third parties in the following circumstances:

Service Providers

Including:

  • Payment processors

  • Fulfillment and shipping partners

  • IT and cloud service providers

  • Customer support providers

  • Data analytics partners

Business and Marketing Partners

These partners may use your information per their own privacy policies.

With Your Consent

For example, when you authorize integrations with social media platforms.

Affiliates

We may share information within our business group.

Legal or Business Requirements

Such as:

  • Compliance with legal obligations

  • Responding to subpoenas or governmental requests

  • Protecting our rights or preventing fraud

  • Business transfers (e.g., mergers, acquisitions)

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16.
If you believe your child has provided personal information to us, contact us and we will delete it.

Security and Data Retention

We take reasonable measures to safeguard your information, but no system is completely secure. Information transmitted online may not be fully protected.

We retain personal information only as long as necessary to:

  • Maintain your account

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on your state of residence (e.g., California, Virginia, Colorado, Connecticut), you may have rights such as:

  • Right to Know / Access

  • Right to Delete

  • Right to Correct inaccurate information

  • Right to Opt Out of:
    – Sale of personal data
    – Sharing for targeted advertising
    – Certain types of profiling

  • Right to Data Portability

  • Right to Withdraw Consent

  • Right to Appeal a denied request

You can exercise your rights by contacting us at info@bylauvin.com.

We may request additional information to verify your identity.

Complaints

If you have concerns about our privacy practices, contact us using the details below.
Depending on your state, you may have the right to appeal our decision or file a complaint with your state privacy authority.

International Users

Your personal information may be transferred and processed outside your country of residence, including in countries with different data protection laws.

If applicable, we rely on recognized transfer mechanisms (such as Standard Contractual Clauses) to protect your information.

Contact Us

For more information about our privacy practices, questions, or complaints, contact us at: info@bylauvin.com

Company Name: Lauvin
Address: Amaliaplaats 12, 2713 BJ Zoetermeer, South Holland, Netherlands
Phone Number: +31 612 423 690
Email: info@lauvin.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+01:00)